Imvelo Privacy Policy

This version published 19 December 2025.

1. Who we are

This website is operated by Imvelo Facilities Management ("Imvelo", "we", "us", "our"). This Privacy Policy describes how we handle personal information when you visit our website, submit an enquiry, or register as a supplier.

2. What personal information we collect

We may collect personal information that you provide to us directly, such as:

• Name and surname
• Company name
• Email address
• Telephone number
• Message content and enquiry details
• Supplier registration information submitted through our procurement portal (where applicable)

We may also collect limited technical information automatically (for example, IP address, device/browser details, and pages visited) to help us operate and improve the site.

3. How we use your information

We use personal information to:

• Respond to enquiries and requests
• Communicate with you about services, procurement opportunities, or related operational matters
• Administer supplier registration and procurement interactions (where applicable)
• Maintain, secure, and improve the website
• Comply with legal and regulatory obligations

4. Lawful basis / compliance

We process personal information only where we have a valid reason to do so, such as to respond to your request, to perform operational activities, or to meet legal obligations. Where required, we will obtain consent before processing.

5. Sharing and disclosure

We do not sell personal information. We may share information with:

• Service providers who help us operate the website and communications (e.g., hosting, form handling)
• Our procurement portal provider for supplier registrations and tender participation
• Authorities or regulators if required by law

We only share what is necessary, and we expect service providers to protect information appropriately.

6. Data retention

We retain personal information only for as long as needed to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

7. Security

We take reasonable technical and organisational measures to help protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. No website or transmission is completely secure, but we work to reduce risk.

8. Your rights

Depending on applicable law, you may have rights to:

• Request access to personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of information (where we are not required to keep it)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

9. Third-party links

Our website may link to third-party sites (including our procurement portal). We are not responsible for their privacy practices. Please review the privacy policies on those sites.

10. Contact us

If you have questions about this Privacy Policy or want to make a request relating to your personal information, please contact us using the details provided in the footer of this website.

11. Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.